Frequently Asked Questions

Where are you located?

We are located on the second floor of the CHI St. Elizabeth Medical Building, 575 South 70th Street, Suite 200.
The Medical Building is located between the parking garage and CHI St. Elizabeth Hospital.

Where should I park?
The second floor of the parking garage is designated for our patients. You can walk directly into our clinic if you park on the second floor of the garage.

What do I need to bring with me to my appointment?
You will be asked to electronically complete a patient information and medical history form at check-in.  In addition, please bring the following with you:

  • Your copay (if applicable);
  • Your current insurance card;
  • Any workers’ compensation or liability insurance information;
  • A referral from your primary care physician (if applicable);
  • An updated medication list; and
  • Any appropriate x-rays or scans previously done (bring in the actual scan, not just the paper report)

If you do not have insurance, you will be required to pay a deposit at every visit.  Please contact our office for details.

How long will my office visit take?
Please arrive 30 minutes prior to your scheduled appointment time to complete the electronic paperwork.  Your appointment allows time to address one priority problem.  The length of your visit depends on the complexity of your case as well as the complexity of others that are being seen that same day. Expect to spend one to three hours in the office on your initial visit.

Please note that your anticipated wait time may be longer than a general practitioner’s office because we are a specialty clinic.  We apologize in advance for any time you may have to wait to see our physicians.  In some cases, patients may require special attention or your physician may be called to the hospital to assess a serious injury.  We will do our best to see you as soon as possible and provide you with individual attention and care.

How do I get copies of my medical records or x-rays from your office?
If you need copies of your medical records, please call our main number, 402-488-3322 and ask for our Medical Records department. If you need copies of your x-rays or MRI scans please call our main number and follow the queue to our radiology department. In accordance with state and federal law, we must have you sign the Authorization to Release Medical Information Form. This release form may also be obtained from our office.

I was hurt at work. What do I need to bring with me to my appointment?
Please call our office as soon as you have the worker’s compensation company’s name, address, your claim number, and an adjuster or contact person’s name and phone number (if applicable).

If we are unable to verify your worker’s compensation information prior to your visit, your claim for medical services will be billed to your private health insurance.

Will I need to fill out paperwork each time I visit your office?
In order to have the most up to date information on file, our physicians require patients to verify their information at each visit.

What happens if I need surgery?
If you have an orthopedic problem that requires surgery, your physician will explain your options and answer any questions or concerns you may have. Our staff will assist you in scheduling and pre-certifying your surgery.

What forms of payment do you accept?
For your convenience we accept cash, check, VISA, MasterCard, or Discover.  You can pay your bill online by accessing our Patient Portal.

What do I do in case of an emergency?
Our phones are answered by our office staff from 8:30 a.m. to 5:00 p.m. Monday through Friday. If a medical emergency arises after hours please call our office. Emergency calls are directed to an answering service and messages will be transmitted to the doctor on call

What if I can’t pay my bill in full?
Please call our main number, 402-488-3322, and follow the queue to billing and insurance.  We will be happy to assist you in setting up a payment plan.